Questions & Answer

We deliver to all EU countries.

We aim to ship all orders within 24 hours. We do not process orders on weekends or holidays. Germany: 3-5 working days Europe: 7-14 working days Once your order has been dispatched, you will receive an email confirmation. Please track your order using the link provided. Please note that estimated delivery times cannot be guaranteed by the courier company. It may take up to 7 days for your order to be delivered. If the tracking information has not been updated or your order has not been delivered after 7 days, please contact us so that we can contact the delivery company to resolve the matter.

Germany: 4.95 euros Europe: 12.90 euros

No, we are an online business. The products can only be purchased via our website and sent by our courier services.

We pack your purchases carefully, but unfortunately damage may occur during transport. If this is the case, please take photos and email us at contact@coilyandcare.com once you receive your order, within 7 days, so we can assist you.

To add new FAQ, follow these steps: 1. Manage FAQs in your website administration or in the editor. 2. Add a new question and answer. 3. Assign your FAQ to a category. 4. Save and publish. You can return and edit your FAQ at any time.

Yes. To add media, follow these steps. 1. Manage FAQs in your website administration or in the editor. 2. Create new FAQs or edit existing ones. 3. In the reply text box, click the video, image, or GIF icon. 4. Add media from your library and save.

You can edit the title in the Settings FAQ tab in the editor. To remove the title in your app, open the Website & App” in your owner app and customize it.